Policy · Updated November 1, 2025
Records Retention Policy
In plain English
How long we keep different types of records.
We keep records only as long as they are needed for academic, legal and business purposes.
Academic records
Enrollment records, grades, completion status and certificates are retained for seven years after your last enrollment to support verification requests.
Financial records
Payment and refund records are retained for seven years to meet tax and accounting requirements.
Support and complaint records
Contact messages are kept for two years; complaint files for three years after resolution.
Marketing data
Email list records are kept until you unsubscribe, plus a suppression record so you are not re-added by mistake.
Secure disposal
Records past their retention period are deleted or anonymized. Backups are overwritten on a rolling schedule.
Questions about this policy?
Email legal@starfhax.institute or use the Student Complaint Policy for a formal concern.