Policy · Updated November 1, 2025
Refund Policy
In plain English
When you can request a refund and how to do it.
We want every student to enroll with confidence. This policy explains when a refund is available and how to request one.
Self-paced Instant Access courses
Request a refund within 7 days of purchase if you have completed less than 25% of the course. Refunds are issued to the original payment method within 5–10 business days of approval.
Bundles
A bundle may be refunded within 7 days of purchase if less than 25% of the combined content has been completed. Partial refunds for individual courses inside a bundle follow the single-course value of $39 per course.
Hybrid cohort courses
Cancel up to 7 days before the first live class for a full refund. After the first class, refunds are prorated only if we cancel or substantially change the program. Missed classes do not create refund eligibility.
Non-refundable situations
Requests made after the stated window, courses completed beyond 25%, accounts closed for conduct violations, and duplicate purchases already granted access.
How to request a refund
Email refunds@starfhax.institute from your enrollment email address with your order details and the reason for the request. We respond within 2 business days.
Chargebacks
Please contact us before disputing a charge with your bank. A chargeback without prior contact may result in suspension of access while the dispute is investigated, as described in the Financial Responsibility Policy.
Questions about this policy?
Email legal@starfhax.institute or use the Student Complaint Policy for a formal concern.