Policy · Updated November 1, 2025
Student Services Policy
In plain English
Support services available to students and their limits.
Student Services supports you from enrollment to certificate.
What we help with
Enrollment questions, course changes, Moodle access, schedule information, accommodations, certificate requests and general guidance.
How to reach us
studentservices@starfhax.institute, or the contact form on this website. Include your full name and the email used for enrollment.
Response times
We acknowledge within 2 business days and aim to resolve routine requests within 5 business days. Complex matters may take longer; we will tell you the timeline.
Limits of service
We do not provide visa advice, legal representation, medical advice, job placement or guaranteed academic outcomes. We can point you to appropriate resources.
Records access
You may request confirmation of enrollment or completion at any time. Certificate verification requests from employers require your written consent.
Questions about this policy?
Email legal@starfhax.institute or use the Student Complaint Policy for a formal concern.